FAQ
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Questions, answered
Everything you need to know about PopsyKosy mats — safety, sizing, shipping, care and warranty. Still stuck? We reply within one business day.
USP Class VIOEKO-TEX® Class IEN 1177CPSIAMade in Taiwan
Safety & Materials
Yes. Every mat is made in Taiwan from 100% virgin EVA foam and independently tested to USP Class VI, OEKO-TEX® Standard 100 Class I, CPSIA, ASTM F963 and EN 1177 — the same standards used for the most safety-critical products. Formamide is non-detectable.
A five-layer construction of 100% pure virgin EVA — what we call The PopsyKosy Standard. No recycled filler, no harsh additives. The surface is pH-neutral and arrives virtually odour-free.
No. Because they're certified to OEKO-TEX® Standard 100 Class I — the strictest class, reserved for items for babies — our mats arrive virtually odour-free, with no lingering off-gassing.
Yes. PopsyKosy mats are BPA-, phthalate- and lead-free, and OEKO-TEX® Class I certified for skin contact.
Sizing & Thickness
Four sizes — 4×6, 6×8, 8×12 and 10×12 ft — in two thicknesses: 0.5" Signature and 1" Boulder. Prefer a custom footprint? Build Your Floor lets you combine tiles.
The 0.5" Signature gives everyday cushioning that suits most homes. The 1" Boulder (25 mm) is our thickest — ideal for hard floors, basements and concrete, or when you want maximum cushioning underfoot.
As a rule, pick the largest mat your space allows — more room to roll, crawl and play. Our size guide walks through common rooms and setups.
Shipping & Returns
We offer free shipping across the United States (lower 48 states, excluding Alaska & Hawaii) and all of Canada.
Orders are processed within 0–1 business day and typically delivered in 1–5 business days. You'll receive a tracking number by email once your order ships.
If you're not completely satisfied, return your order within 30 days of delivery for a full refund. Returns are free — we send a prepaid label — and refunds are issued within 5–10 business days of inspection. See shipping & returns.
Care & Cleaning
Simply wipe with mild soap and water and let it air dry. The non-porous surface won't absorb spills — no harsh chemicals or steam needed. Full tips in our cleaning guide.
Lay it flat at room temperature and any shipping creases relax within a day or two. For a faster result, place a light, even weight over the creased area overnight.
Designed and built to last 5+ years of everyday family use, backed by a 2-year manufacturing-defect warranty.
Warranty & Orders
Yes — every mat carries a 2-year manufacturing-defect warranty. Register your mat to activate it and receive product-safety updates. Full details on our warranty page.
You'll get a tracking link by email when your order ships. You can also visit Track Your Order any time.
Yes — order a Sample Kit to feel the foam and compare colourways in your own light before choosing a full mat.
Still have a question?
Our team is happy to help — most emails are answered within one business day.