Shipping & Returns

Simple, and on us

Free shipping, free 30-day returns and a 2-year warranty. Buying a PopsyKosy mat should feel as easy as living with one.

No fine print, no surprise fees. Here's exactly how shipping, returns and warranty work.

Shipping

Free shipping across the United States (lower 48 states, excluding Alaska & Hawaii) and all of Canada — with no order minimum.
Orders are processed within 0–1 business day of being placed.
Delivery typically takes 1–5 business days from dispatch.
You'll receive a tracking email the moment your order ships. Track your order anytime.

Returns

30-day free returns. Not completely happy? Return your order within 30 days of delivery for a full refund.
We provide a prepaid return label — with no return shipping cost, no restocking fee and no processing fee.
The mat simply needs to be in its original, clean condition.
Refunds are issued to your original payment method within 5–10 business days of inspection.

How to start a return

Email hello@popsykosy.com with your order number and the email address used at checkout. We'll send your prepaid label and guide you through the rest — usually within one business day.

Built to last

2-year warranty

Every mat is covered by a 2-year manufacturing-defect warranty from the date of delivery. If a genuine fault appears, it's our problem to fix — not yours.

See warranty details

Common questions

Is shipping really free?

Yes — free shipping across the lower 48 US states (excluding Alaska & Hawaii) and all of Canada, with no order minimum.

How do I return my order?

Email hello@popsykosy.com with your order number and checkout email within 30 days of delivery. We send a prepaid label — there are no return, restocking or processing fees — and refund your original payment method within 5–10 business days of inspection.

What does the warranty cover?

A 2-year manufacturing-defect warranty from delivery, covering faults in materials and workmanship. Full terms are on our warranty page.