Shipping & Returns

Shipping & Returns

Simple, and on us

Free shipping, free 30-day returns and a 2-year warranty. Buying a PopsyKosy mat should feel as easy as living with one.

No fine print, no surprise fees. Here's exactly how shipping, returns and warranty work.

Shipping

  • Free shipping across the United States (lower 48 states, excluding Alaska & Hawaii) and all of Canada — with no order minimum.
  • Orders are processed within 0–1 business day of being placed.
  • Delivery typically takes 1–5 business days from dispatch.
  • You'll receive a tracking email the moment your order ships. Track your order anytime.

Returns

  • 30-day free returns. Not completely happy? Return your order within 30 days of delivery for a full refund.
  • We provide a prepaid return label — with no return shipping cost, no restocking fee and no processing fee.
  • The mat simply needs to be in its original, clean condition.
  • Refunds are issued to your original payment method within 5–10 business days of inspection.

How to start a return

Email hello@popsykosy.com with your order number and the email address used at checkout. We'll send your prepaid label and guide you through the rest — usually within one business day.

Built to last

2-year warranty

Every mat is covered by a 2-year manufacturing-defect warranty from the date of delivery. If a genuine fault appears, it's our problem to fix — not yours.

See warranty details

Common questions

Is shipping really free?

Yes — free shipping across the lower 48 US states (excluding Alaska & Hawaii) and all of Canada, with no order minimum.

How do I return my order?

Email hello@popsykosy.com with your order number and checkout email within 30 days of delivery. We send a prepaid label — there are no return, restocking or processing fees — and refund your original payment method within 5–10 business days of inspection.

What does the warranty cover?

A 2-year manufacturing-defect warranty from delivery, covering faults in materials and workmanship. Full terms are on our warranty page.